Write us an email
Our customer service team will usually get back to you within three working days.
If you need a faster answer, it's best to use our live chat.
For last-minute changes (less than 24 hours before your arrival or during your booking), please contact the parking provider directly. You will find their contact details in your booking confirmation.
Cancellations are only possible up to 24 hours before your scheduled arrival date.
You can easily make changes or cancellations to your booking yourself. Simply use the personal link in your confirmation email or log in to the Parke-n website.
Frequently Asked Questions
If you wish to cancel your booking, please send an email to our customer service. Please include your booking number and the name of the parking provider so that we can process your request quickly.
Until when can I cancel free of charge?
After completing your booking, you will automatically receive a confirmation email with all important information, including directions and contact details of the parking provider. Please also check your spam folder.
First, check your spam or junk folder. If you don't find the email there, you can log in to the login area (if you are registered) with your email address and view the booking there. Alternatively, contact our customer service.
You park your car with your booked provider and are then taken directly to the terminal by a free shuttle bus. Upon your return, the shuttle will conveniently take you back to your vehicle.
With valet service, you drive directly to the terminal. There, you hand your vehicle over to an employee of the parking provider. They will park your car securely in your reserved parking space. Upon your return, your vehicle will be waiting for you at the terminal.
Yes. All Parke-n partners are carefully vetted. Security standards include, among other things, access restrictions, video surveillance, and license plate checks.
In this case, please contact the parking provider directly. You will find their contact details in your booking confirmation. This will allow changes to be implemented quickly and easily.
Our customer service team is available via email, WhatsApp, or the contact form. You will typically receive a response within three business days. For particularly urgent matters, we recommend contacting us via WhatsApp.